Contact us About us Media far fa-map-marker-alt Find a Branch far fa-phone-alt 13 15 52 far fa-user-alt Coates Connect far fa-shopping-cart Hire Now

Equipment for Hire

Access Earthmoving Lighting Site Accommodation Air & Air Accessories Floor & Cleaning Materials Handling Tools & Equipment Concrete & Masonry Generators & Power Distribution Pipeline Testing Traffic Management Confined Space Entry Ladders & Scaffolding Propping & Structural Support Trucks Vehicles & Trailers Compaction Landscaping Pumps & Fluid Management Welding Construction Lasers Lift & Shift Shoring View All Equipment

Engineering Solutions

Design & Installation Water Management Traffic Management View all Engineering Solutions      

Industrial Solutions

Project Planning Equipment Solutions Systems & Experience View all Industrial Solutions      

Training Courses

Asbestos Removal Electrical Safety Laser Safety Underground Assets Confined Space Elevated Work Platforms Load restraint & plant safety VOC Construction and Small Equipment Forklift Traffic Control Work at Heights       View all Training Courses

Technology

Iot and Smart Job Sites Coates Connect SiteIQ Drones and digital twins Product technology View all Technology

LATEST FROM US

COATES HIRE WINS DIGITAL CUSTOMER EXPERIENCE AWARD

29 OCTOBER 2020

Coates Hire’s customer-facing digital platforms have scooped an award at Sitecore’s Ultimate Experience Awards. The awards, announced yesterday at the virtual 2020 Sitecore Symposium, recognise organisations around the world whose digital transformations have elevated the customer experience.

Coates Hire was one of five global winners to be recognised for our work in deploying Sitecore’s digital experience software to create a seamless customer experience with complete B2B functionality.

Together with our partner Switch, Coates Hire won the “Most Sophisticated Implementation” award for the swift execution of our Rental Industrial Internet of Things (RIIOT) platform – called My Coates Hire – and our Hire Now e-commerce platform, which have improved hire services and functionality for our customers.

Initially launched as part of our long-running digital transformation strategy, Hire Now went live in just 12 weeks in May last year. The app makes it simple and easy to book equipment online for collection from one of more than 150 branches across the country or for delivery to your site. 

Now available 24/7, the app has radically improved the online experience by ensuring you can access Australia’s largest fleet of equipment anytime, anywhere. Ninety-one per cent of customers now use the click and collect app functionality.

Meanwhile, our new ‘My Coates Hire’ portal provides valuable equipment telemetry data through an easily accessible dashboard. It allows you to identify underutilised or redundant equipment and provides information on equipment that could be off-hired early or replaced with a machine already on hire, thus saving you money.

The portal also provides you with a total view of your current and previous hires, invoices and staff across all of your sites. 

“It’s a tremendous honour to see the implementation of the Sitecore platform and our new ‘Hire Now’ app globally recognised,” said Kirsty McKay, Group Manager of Program Delivery and Digital Transformation at Coates Hire.

Coates Hire first implemented Sitecore in 2015 as a customer portal to help with equipment management on project sites.

“However, as technology demands shifted rapidly, our strategy evolved and it became clear that we needed to leverage all of the capabilities of the Sitecore platform to deliver optimised value and a rich digital experience for our customers,” Kirsty added.

Hire Now from Australia's largest equipment fleet, or Contact Us to learn more about My Coates Hire.

SHARE THIS ARTICLE

{{ socialIcon(api.type) }} {{ socialIcon(api.type) }} {{ socialIcon(api.type) }}
Find out how we can help with your project fas fa-phone-alt CALL US 13 15 52 Submit Enquiry

By submitting this enquiry you agree to Coates's Communications Terms & Conditions

Give us a call
fas fa-phone-alt 13 15 52 fas fa-check 24/7 Online Services fas fa-check Safety Standard Guarantee fas fa-check Same day delivery available
far fa-times-circle Your enquiry has been submitted

Thank you for your enquiry. One of our team members will get back to you as soon as possible.