Contact us About us Media far fa-map-marker-alt Find a Branch far fa-phone-alt 13 15 52 far fa-user-alt Coates Connect far fa-shopping-cart Hire Now

Equipment for Hire

Access Earthmoving Lighting Site Accommodation Air & Air Accessories Floor & Cleaning Materials Handling Tools & Equipment Concrete & Masonry Generators & Power Distribution Pipeline Testing Traffic Management Confined Space Entry Ladders & Scaffolding Propping & Structural Support Trucks Vehicles & Trailers Compaction Landscaping Pumps & Fluid Management Welding Construction Lasers Lift & Shift Shoring View All Equipment

Engineering Solutions

Design & Installation Water Management Traffic Management View all Engineering Solutions      

Industrial Solutions

Project Planning Equipment Solutions Systems & Experience View all Industrial Solutions      

Training Courses

Asbestos Removal Electrical Safety Laser Safety Underground Assets Confined Space Elevated Work Platforms Load restraint & plant safety VOC Construction and Small Equipment Forklift Traffic Control Work at Heights       View all Training Courses


Iot and Smart Job Sites Coates Connect SiteIQ Drones and digital twins Product technology View all Technology

24 APRIL 2019



Improving quality across construction

Construction quality has been the focus of many news headlines lately – for all the wrong reasons. From cracks forcing residents out of Opal Tower in Sydney and combustible cladding setting Melbourne’s Lacrosse tower and Neo200 apartment complex ablaze, quality has been compromised in ways that it really should be guaranteed.
In Australia countless Building Codes and Standards determine baseline quality across the construction industry – but as recent events have shown, these codes and standards can’t always guarantee that quality and safety will be achieved. Is the quality that consumers have come to expect still achievable? If so, how can our industry take greater responsibility across the supply chain for delivering safe and high quality construction?

Investing in technology

Technology plays an important role in our industry’s ability to maintain quality. Some examples of how technology makes a difference, include:
  • Construction management software to improve efficiency, and ultimately the quality of construction projects.
  • Building Information Modelling (BIM) technology to enhance accuracy during the digital design process.
  • New and emerging applications for technology – like using drones for conducting site inspections during construction to improve safety and quality.

People and culture

No matter how clever technology becomes, it cannot replace a workforce that values and strives for quality. Coates Hire invests in developing its people, and fostering a culture that values quality in all that we do. We try to give our people responsibility and accountability for achieving quality, which means listening to our ‘eyes and ears’ on the ground too.
A valuable exercise for all businesses to perform, is defining what quality really means to your organisation. What does it look like on your projects? What does it represent for your people? And how can your quality standards be upheld? With clarity on what quality actually means, everyone can buy into it and be accountable for achieving it.
And just as good safety practices and performance are often celebrated, quality should be acknowledged too. This means setting measurable quality targets and indicators, and regularly measuring performance against them.

Tools, systems and processes

To deliver the level of quality that our customers and our industry demand, Coates Hire invests in quality processes. Some of the areas we focus on include:
  • Maintaining Health, Safety, Environmental & Quality (HSEQ) certification.
  • Communicating clearly about the behaviours we expect our people to choose, and the quality we must all demonstrate across the organisation.
  • Developing programs like the Silver Service Maintenance System that help Coates Hire to excel in fleet availability, utilisation and quality and maintain the integrity of service we offer to our customers.
  • Training is another important tool for achieving quality in our industry, particularly around communication, which can lead to better efficiency and performance in all areas of business – including quality.
Quality can be complex to achieve, with many phases, suppliers, standards and materials involved in delivering construction projects. Project managers also tread a fine line between balancing project costs, timeframes and quality – often with conflicting demands. But quality must remain a top priority for our industry.
Without valuing and consistently delivering quality, our industry faces costly ‘reworks’ and delays from quality defects. We will struggle to deliver projects on time and on budget. And most significantly, we cannot guarantee the safety of those who interact with our projects.


{{ socialIcon(api.type) }} {{ socialIcon(api.type) }} {{ socialIcon(api.type) }}
Find out how we can help with your project fas fa-phone-alt CALL US 13 15 52 Submit Enquiry

By submitting this enquiry you agree to Coates's Communications Terms & Conditions

Give us a call
fas fa-phone-alt 13 15 52 fas fa-check 24/7 Online Services fas fa-check Safety Standard Guarantee fas fa-check Same day delivery available
far fa-times-circle Your enquiry has been submitted

Thank you for your enquiry. One of our team members will get back to you as soon as possible.